Go to SHOP and you will be redirected to the Crafty Jainey Etsy store. Pick the item that you want and provide the design details in the personalization box provided.

 

If you have any questions, please fill out the Quote Form and I will get back to you as soon as I can. Please provide as much information as possible. You can also download a picture if you have any. A group picture or individual should be fine. Just make sure to provide the descriptions of each individual on the picture(s).

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Small Objects are included and do not cost extra (maximum 2 objects per mug). This includes newborns in a swaddle blanket, stethoscope, book, pills, small toys, hearts, flower pots, etc.

 

Big Objects are subject to additional costs. For example, if you choose a design where a person is riding a bike, you will select 2 from the drop-down list. Some examples of big objects are horses, bikes, motorcycles, cars, toddlers or another person, cows, stoves, etc.

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Please ask questions if you have any. I will gladly answer them for you.

Party Favours are priced depending on the design.

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1. Please fill out the Quote Form and include all the details. A picture of the design will help too! Please include the quantity of your order and the date you need to receive your order. Please bear in mind that it takes at least 2 weeks to produce your order (depending on the quantity) plus shipping.

2. Pricing will be provided once the design and the amount you needed are finalized.

3. If you want to proceed, please reply to the quote and I will set up a listing in your name.

4. Once the payment is secured, you are all set! Sit, relax and wait for the shipping notification email :)

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NOTE: Placing a Special Occasions Cake Topper order is the same process as the Party Favour

Typically, custom orders could take 2-3 weeks to make because of the demand. If you need the items on a specific date, please contact me. It is best to give yourself enough time for production and shipping time to avoid disappointment.

 

As much as I wanted to get the order to you on time, I cannot guarantee postal services, especially in our current COVID situation. If you have further shipping questions, please check the shop policy.

I can work on rush orders provided there is a spot available and time permitting. It may not be possible during the busy season but please feel free to send me a message as I may be able to make it work for you. However, shipping time is beyond my control. Please check Shop Policy for some shipping information. 

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Please Note: Rush orders may be subject to an additional charge.

Absolutely! Please contact me on the nature of the damage to your product. In most cases, it will just have to be glued back on. I can provide you with instructions if it is more convenient for you to do it yourself.

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WHY CAN'T I PUT THE MUG IN THE MICROWAVE OR DISHWASHER?

Clay may detach from the mug or curl up. Also, soaking it in the water weakens the glue resulting in the clay falling off eventually.

 

The best practice is to gently hand wash and pat dry or leave it to air dry.